Booking Terms and Conditions
All bookings are accepted on the following conditions:
Whilst travelling with us, passengers are insured whilst on our vehicle by our motor insurance for injury or death. Any luggage or personal belongings is not covered and additional insurance would have to be obtained by yourself for this type of cover.
We do not currently offer general “travel insurance”, but strongly recommend that you have this in place for any international travel etc This is an advisable precaution, in the event that you need to cancel due to restrictions imposed by governments/authorities/airline etc.
- Cancellation by the Company
Day Excursions: A and A Travel reserves the right to cancel departures if the number of clients wishing to travel is less than 15 persons. A and A Travel will inform clients prior to travel. They will offer a full refund, or an option to travel on another day excursion. – This is subject to availability.
Private Hire: A and A Travel will go above and beyond to ensure no private hire booking is ever canceled by us. We make sure to plan in advance, and aim to never double-book our vehicles. In the unlikely event of a breakdown, or RTC, we usually have replacement vehicles available. If we are unable to send our own vehicle, we have many other companies we work with that we can call upon for assistance. So whenever you book with us we can assure you we will make every possible effort to make sure your booking proceeds without issue.
- Cancellation by the Passenger/Hirer
The following scale of cancellation charges shall apply to cancellation by the passenger:
Day Excursions: These are booked on a per person, per seat basis. Seats must be paid for in full, in advance, before we reserve the seat. There are a limited number of spaces available per excursion. Day excursions are non-refundable. However, we can offer you other dates if spaces are available for the same or similar tours – this is at management’s discretion.
Private Hire: We provide quotations free of charge. If you wish to accept our quote, we require a deposit to make a firm booking for you. Details of this will be given when we supply your quote. This deposit will secure the vehicle and driver for the times, and journey you requested. Unfortunately deposits are non-refundable, because we often have to turn other bookings away when we are fully booked. NB: Quotes are valid for 14 days.
The final balance is then due before the booking commences, based on the terms details on the invoice we send you. Once full payment is made, any monies paid are non-refundable. We may be able to transfer the booking to another date – but this isn’t always possible, and is entirely at the management’s discretion.
If you are an account customer (if you usually pay after the job has commenced), you must give us at least 14 days notice, otherwise you will be liable for 50% of the value of the booking. If less than 7 days notice, you will be liable for 100% of the value of the booking.
- Lost Property
All personal belongings of the client are conveyed at the owner’s risk throughout. A and A Travel accept no liability for passengers’ personal belongings or luggage.
We have a lost property section, and items will be returned to the passenger free of charge, if collected from our offices. Postage/courier can be arranged, but the client will be liable for the cost of packaging and carriage.
- Late Arrival by Passenger and Passengers in Difficulties
Should a passenger arrive late at any halt en route in accordance with an itinerary notified to clients, either verbally or in writing, the Company will not accept responsibility to delay departure, and a passenger who misses a vehicle shall have no claim against the company. However, the Company will make every effort to assist passengers who get into difficulty through circumstances beyond their control providing the passenger requests such assistance from the company by telephoning it’s emergency number: 01903 821678
Smoking is prohibited by law on all coaches, and in enclosed public areas throughout the UK. Failure to follow smoking prohibitions will be considered unreasonable behaviour.
- Unreasonable Behaviour
If a client should behave in an abusive or disruptive manner, the company reserves the right, after due consideration and warning, to terminate the contract between us. In such circumstances the client will have no further redress against the company in respect of any lost part of the hire/excursion, or additional expenses incurred.
Animals (other than registered assistance dogs) are not allowed on our vehicles. Clients with registered assistance dogs must advise the Company at the time of booking.
- Seating Plans
Everything is done to conform to any seating plans, so that customer’s groups are sat together wherever possible. In certain circumstances this may not be possible. Speak to our operators regarding the seating arrangement for your trip, prior to booking, on 01903 821678.
- Delayed Departure
If for any reason your departure is delayed A and A Travel will make contact with you on the details you have provided. We cannot be responsible for delays involving unforeseen road closures, accidents etc. In the unlikely event that it is our own vehicle that is involved in a breakdown or accident, we have other vehicles available, and will send one as soon as possible to allow our passengers to continue their journey.
- Vehicle to be provided
A and A Travel reserve the right to supply a larger vehicle, or combination of vehicles, provided that the number of seats, and the specification of the vehicle(s) is equivalent to, or greater than the type hired. We also reserve the right (in extreme circumstances) to sub-contract vehicles from trustworthy affiliates, provided that the number of seats, and the specification of the vehicle(s) is equivalent to, or greater than the type hired.