Booking Terms and Conditions
All bookings are accepted on the following conditions:
It is a condition of the acceptance of the booking by A and A Travel Ltd that you are as a passenger is insured whilst on our vehicle by our motor insurance for injury or death. Any luggage or personal belongings is not covered and additional insurance would have to be obtained by yourself for this type of cover.
- Cancellation by the Company
Day Excursions: – A and A travel reserves the right to cancel departures if the number of clients wishing to travel is less than 15 persons. A and A travel will inform clients prior to travel. They will offer a full refund or option to travel on another tour or date.
Private Hire: – A and A travel will go above and beyond to ensure no Private hire work is ever canceled. We ensure to plan in advance and aim to never double book our vehicles. In unforeseen circumstances such as breakdowns and accidents we usually have spare vehicles on standby. If we are unable to send a vehicle we have many other companies with work with who we can call upon for assistance. So whenever you book with us we can ensure you we will make every possible effort to make the job go ahead.
- Cancellation by the Passenger
The following scale of cancellation charges shall apply to cancellation by the passenger:
Day Excursions: – Are booked at a per person, per seat requirement. Seats have to be paid for in full in advance before we reserve the seat There are a limited number of spaces available per tour.. Therefore we would reject passengers (seats) once we hit our limit. On day tours we offer no refunds. We can offer you other dates if spaces are available for the same or similar tours.
Private Hire: – When someone asks for a quotation we offer this free of charge. If you then wish to go ahead and book we require a £50.00 deposit. The deposit will secure the vehicle for the time and journey you have provided with a driver. If any other customer was then to ask for a quote for the same vehicle at the same time we would have to advise we are fully booked. Therefore if you then decided to cancel your booking in any circumstances your deposit is non refundable as we could have taken on other work and Drivers and overheads of running a business still need to be paid.
We then require full payment by 7 days before the booking. Once full payment is made the job is non refundable. If an event is cancelled or sports match postponed under some circumstances we may transfer the booking to another date.
If you are an account customer and usually pay after the job has commenced, you must give us 7 days notice otherwise you will be billed 50% of the booking. If less than 24 hours notice you will be billed 100% of the booking.
- Lost Property
All personal belongings of the client, is conveyed at owner’s risk throughout and A and A Travel have no liability for passengers personal belongings or luggage.
We do have a lost property and all items would be returned to the passenger free of charge if left on our vehicles. (Collection only). If we have to post items, charges will be applied.
- Late Arrival by Passenger and Passengers in Difficulties
Should a passenger arrive late at any halt en route in accordance with an itinerary notified to clients, either verbally or in writing, the Company will not accept responsibility to delay departure and a passenger who misses a vehicle shall have no claim against the Company. However, the Company will make every effort to assist passengers who get into difficulty through circumstances beyond their control providing the passenger requests such assistance from the Company by telephoning its emergency number: 01903 821678
Smoking is prohibited by law on all coaches and in enclosed public areas throughout the UK. Failure to follow smoking prohibitions will be considered unreasonable behaviour.
- Unreasonable Behavior
If a client should behave in an abusive or disruptive manner, the company reserves the right, after due consideration and warning, to terminate the contract between us. In such circumstances the client will have no further redress against the company in respect of any lost part of the holiday or additional expenses incurred.
Animals (other than registered assistance dogs) are not allowed on our vehicles. Clients with registered assistance dogs must advise the Company at the time of booking.
- Seating Plans on tours
Everything is done to conform to the seating plans so customers groups are sat together wherever possible. In certain circumstances this may not be possible. Speak to our operators regarding the seating arrangement for your tour, prior to booking, on 01903 821678.
- Data Protection
When you provide your name and address, you give us permission to store it on our computer and use it to provide you with new editions of our brochures,, promotions and special offers as these become available. If you do not wish us to include you on our mailing list, please write to us or send an email firstname.lastname@example.org or telephone our Customer Relations Department on 01903 821678 and we will ensure you are not sent any further publicity material.
Under the Data Protection Act, you have a right to access the personal data we hold on you. You must make any request for access in writing and we have up to 40 days to respond. We may not respond if in doing so we would be forced to disclose to you information concerning another individual.
Any personal information you provide to us regarding your state of health is stored only for the purpose of the specific booking for which you divulge the information. It is made available to hoteliers and transportation providers only in so far as is absolutely necessary to enable them to accommodate your needs. This information is not stored for use in future bookings and must be disclosed to us each time you make a booking.
- Delayed Departure
If for any reason your departure is delayed A and A Travel will make contact with you on the details you have provided. We cannot be responsible for delays involving unforeseen road closures and accidents. If it is a vehicle our own involved in a breakdown or accident we have other vehicles on standby and will send one as soon as possible to allow our passengers to continue their journey.