Terms and Conditions of Booking and Travel
All bookings are accepted on the following conditions:
Whilst travelling with us, you are fully insured under our motor, and public liability insurances. It is a condition of the acceptance of the booking by A and A Travel Ltd, that you as a passenger are insured whilst on our vehicle by our motor insurance for injury or death. Any luggage or personal belongings are not covered, and additional insurance would have to be obtained by yourself for this type of cover.
- Cancellation by the Company
Day Excursions: – A and A Travel reserves the right to cancel departures if the number of clients wishing to travel is less than 15 persons. A and A travel will inform the client prior to travel. We will offer a full refund or option to travel on another date.
Private Hire: – A and A travel will go above and beyond to ensure no private hire booking is ever cancelled by us. We make sure to plan in advance, and aim to never double book our vehicles. In unforeseen circumstances (such as breakdowns or accident), we usually have spare vehicles available. If we are unable to send one of our own vehicles, we have many other companies we work with, who we can call upon for assistance. So when you book with us we can ensure you we will make every possible effort to make the booking go ahead without issue.
- Cancellation by the Passenger
The following scale of cancellation charges shall apply to cancellations by the customer/passenger:
Day Excursions: – These are booked on a per-person, per-seat requirement. Seats have to be paid for in full, in advance, before we will reserve the seat. There are a limited number of spaces available per trip. Once a trip is full, we can wait-list interested parties. If spaces become available, we’d contact the wait-listed people in order of their initial enquiry. Day excursion bookings are non-refundable. However, in some circumstances we may be able to transfer your booking to another date, if spaces are available for the same or similar trips. This is at the management’s discretion.
Private Hire: – We provide quotations free of charge on request. Quotations are valid for 14 days. If you wish to accept a quote, we will require a deposit to make a firm booking for you. The deposit will secure the vehicle (and driver) for the time and journey based on the details you supplied, and that we quoted for. All deposits are non-refundable. This is because we often have to turn away bookings due to being fully-booked.
We then require full payment before the booking, as per the terms stated on your invoice. Once full payment is made, the monies are non-refundable. If an event is cancelled, or sports match postponed, under some circumstances we may transfer the booking to another date – This is at management’s discretion.
If you are an account customer, (you usually pay after the booking has commenced), you must give us at least 7 days notice of cancellation. Otherwise you will be billed at least 50% of the value of the booking. If less than 24 hours notice, you will be liable for 100% of the booking.
- Lost Property
All personal belongings of the client, is conveyed at owner’s risk throughout and A and A Travel have no liability for passengers personal belongings or luggage.
We have a lost property section, and all items will be returned to the passenger free of charge (collection only). We can arrange to package and post items at the passenger’s expense.
- Late Arrival by Passenger and Passengers in Difficulties
Should a passenger arrive late at any halt en route in accordance with an itinerary notified to clients, either verbally or in writing, the Company will not accept responsibility to delay departure, and a passenger who misses a vehicle shall have no claim against the Company. However, the Company will make every effort to assist passengers who get into difficulty through circumstances beyond their control, providing the passenger requests such assistance from the Company by telephoning it’s emergency number: 01903 821678.
Smoking is prohibited by law on all coaches, and enclosed public areas throughout the UK. Failure to follow smoking prohibitions will be considered unreasonable behaviour.
- Unreasonable Behaviour
Should a client behave in an abusive or disruptive manner, the company reserves the right, after due consideration and warning, to terminate the contract between us. In such circumstances the client will have no further redress against the company in respect of any lost part of the hire, or additional expenses incurred.
Animals (other than registered assistance dogs) are not allowed on our vehicles. Clients with registered assistance dogs must advise the Company at the time of booking.
- Seating Plans on Day Excursions
Everything is done to conform to any seating plans provided. This is so specific groups are sat together wherever possible, but in certain circumstances this may not be possible. Speak to our operators regarding the seating arrangement for your trip, prior to booking on 01903 821678.
- Delayed Departure
If for any reason your departure is delayed A and A Travel will make contact with you on the details you have provided. We cannot be responsible for delays involving unforeseen road closures and accidents. If it is a vehicle of our own involved in a breakdown or accident, we have other vehicles on standby and will send one as soon as possible to allow passengers to continue their journey.
12. Vehicle(s) to be Provided
A and A Travel reserves the right to provide a larger vehicle, or combination of vehicles, provided that the vehicle(s) are of an equivalent, or higher standard to those booked. This includes the right, (in extreme circumstances) to sub-contract vehicles of an equivalent, or higher standard to those booked.