A and A Travel Complaints Procedure

Our aim is ‘To be the most highly recommended company by its customers”. Therefore we take complaints very seriously. If you do have a complaint regarding a driver or the company please follow our complaints procedure below:

 Complaints Procedure

• Your complaint will be acknowledged in 5 working days and you will be informed who is dealing with it.
• You will receive a reply to your complaint within 10 working days. If we cannot give you an answer within this period we will write to you to explain why, and give an indication of when you can expect a full response.
• If we are at fault we will apologise and try to put things right.
• If we are not at fault we will explain why.
• If you are unhappy with our response, you can request your complaint be referred to the Managing Director.

There are various ways that can make suggestions and complaints:

• By Post: A and A Travel (Sussex) Ltd., Downsview, Littlehampton Road, Ferring, Worthing, West Sussex, BN12 6PW
• By email: info@aandatravel.co.uk
• By telephone: 01903 821678